Terms and Conditions
Bespoke Itineraries & World Events
Pricing and Arrangements
The program price includes handling, itinerary planning and operational charges.
Journeys Equestrian Travels reserves the right to adjust program prices to cover increases in costs, tariffs, taxes and/or foreign exchange rates. Trips are designed as a comprehensive travel program. Journeys Equestrian Travels is under no obligation to provide a breakdown of costs involved in any program.
Additional expenses incurred as the result of change, delay or cancellation of any flights, or any delays or events beyond the control of Journeys Equestrian Travels will be the responsibility of the client. Flights are occasionally subject to cancellation or over-booking. If either occurs, Journeys Equestrian Travels and its suppliers will do all possible to assist clients in boarding or securing alternate arrangements. PLEASE NOTE: The aforementioned action is done as a courtesy to clients, and Journeys Equestrian Travels will not be held responsible for denied boarding, nor for any additional costs thus incurred, nor for funds not recovered for any missed land arrangements due to delays in travel via air, sea or rail.
The price of your Journeys Equestrian Travel program does NOT include:
- Costs of obtaining passports or visas or entry fees into the country
- Costs of any required or recommended vaccinations or any other health precautions
- Any international or internal scheduled airfare (unless otherwise specified in the itinerary)
- Excess baggage or shipping charges
- Meals (unless otherwise specified in itinerary) or room service charges
- Personal items such as drinks, laundry, telephone/fax charges, travel insurance, equipment rental, etc.
- Excess mileage carried out at the request of the clients or other participants
- Additional driver or guide services
- Any other items not specified in the itinerary
Payment is by major credit card (AX, VI, MC) check or bank transfer to Journeys Equestrian Travels parent company, JOURNEYS YACHT & TRAVEL.
Cancellations and Changes
Notification of cancellation or revision must be forwarded to Journeys Equestrian Travels in writing or by email as soon as possible. The following is a schedule of cancellation charges:
- >90 days prior to departure: $750 cancellation fee
- 90 – 61 days prior to departure: Forfeiture of deposit
- 60 – 31 days prior to departure: 50% of the total program price will be charged
- 30 – 0 days prior to departure: 100% of the total program price will be charged
If Journeys Equestrian Travels cancels the program for any reason, a full refund (including deposit) will be made.
There will be no refunds for unused or partially-used portions of a booked itinerary due to transportation delays, schedule changes or any other reason not attributable to Journeys Equestrian Travels.
Car Rental, Coach Hire & Chauffeur Drive
Program includes transport from the point of arrival until departure date, unless specified by the client—one transfer from airport to first city and return is assumed and specified. With Coach Hire and Chauffeur Drive, all vehicle and drivers’ expenses are included in the price of the program.
Unused Itinerary Services
Itinerary services that are unused are non-refundable. No refund will be made for unused hotel accommodations or any other service due to transportation delays, unscheduled changes or for any other reason not attributable to Journeys Equestrian Travels.
Any additional travel documents will be sent to you approximately 3 weeks prior to your departure date with all relevant documentation included.
Airline baggage regulations are undergoing constant change; therefore, please consult your carrier for updates and specifics. If your luggage is overweight or if you exceed the checked-baggage limits, you will incur additional costs and the possibility of delayed arrival of your luggage.
Journeys Equestrian Travels strongly recommends travel insurance and is a reseller of travel protection from Travelex, a leader in this space and MedjetAssist for emergency air transport. We are happy to provide a quote. Journeys Equestrian Travels is not liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accident or illness that may prevent or interrupt your travel. Please ensure that you have adequate insurance before departing. If you choose not to purchase travel insurance, you are required to sign Journeys Equestrian Travels’ Travel Waiver.
Journeys Equestrian Travels, further referred to as “the company” and/or “it’s agents,” acts only as an agent in making arrangements for accommodations, tour reservations, and transportation or any other service in connection with the itineraries of client, who by acceptance thereof, acknowledge that the company and or its agents and suppliers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to personal injury due
to act or default of any hotel, carrier or any other company or person providing or rendering of services included in the programs. Furthermore, the company and or its agents accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restraints, weather conditions, defects in any transportation vehicle or any misadventure or casualty or any other causes beyond their control. The company reserves the right to cancel, change or substitute any service, and to decline to accept or retain program members at any time for any reason including insufficient numbers of participants.
The client, by engaging the company and making deposit and/or full payment for the package arrangement specified, acknowledges the position of the company as stipulated by the foregoing and agrees to hold the company harmless in making arrangements on his/her behalf, provided same should be made through generally accepted suppliers at the time of engagement, and further agrees that the restitution of damages, if any are claimed, shall be sought directly from the suppliers. The client also agrees to the terms and conditions of the program and services set forth by the suppliers. Rates are subject to change without notice. Payment of deposit or full payment shall constitute consent of all provisions stated herein.
Pricing and Arrangements
Our membership with Virtuoso and our Preferred Partner status with numerous hotels and supplier portfolios provide you with exclusive benefits and access to meticulous planning of room configurations, concierge requests and VIP locations/access that are not accessible through traditional reservation channels. We provide up to 2 hotel property quotes complimentary. Additional quotes are $50/request. A credit card number and billing details are required for all Preferred Property requests.
- $150 research charge for cancellations and non-bookings.
- $50/change request.